Frequently Asked Questions

What is your Return Policy?

• We want you to be pleased with everything you purchase from us. You may return all STOCK merchandise without restocking fee within 60days of purchase, as long as it is in its original packaging and in sellable condition
• Special Order items may only be return with prior Authorization from Customer Service 1-800 675 7750, and may be subject to a 25% restocking fee and all applicable return freight charges
• All returned goods must be in the orginal packaging including the UPC, manuals, parts, and packing slip.

How do I place a return order?

• At this time we do not allow for online return processing. Please contact Customer Service at 1-800-675-7750 and they will be happy to process your returns

Do you sell more items than are on fishmansupply.com?

• Yes. We have access to over 100,000 sku’s from our network of worldwide sources. If you have something you need please give Customer Service a call at 1-800-675-7750 or contact your sales representative and they can source any supplies your company may need.

How do I check on the Status of my Order?

• You can check the status of your order by visiting your online profile and checking the Order Status tab on the task bar located on the left hand side of the page

Do you have a price match guarantee?

• Fishman Supply provides bulk and quantity discounts but currently does not offer a price match guarantee. Fishman Supply, however, tries to be the most competitive option when it comes to price, service and quality. If we fall short on any of those ideals please contact your Sales Representative or Customer Service and we will do what is necessary to live up the highest of standards.

What if I forget my Password?

• If you have an email address on file, you can request your current password, or your old password be sent to the on file email address. This option is located right in the login section of the website.
• You may also contact Customer Service at 1-800-675-7750, and they will use your account information to identify you and retrieve your user password.

How do I change or cancel an order?

• If you need to cancel an order, please contact customer service immediately at 1-800-675-7750. Once orders are placed on the web they are routed to the warehouse for shipment. Orders can be cancelled up until 5pm on the date of ordering.

Delivery and Shipping Policy

How are my orders delivered?

• Fishman Supply prides itself on being a service-oriented business. We deliver orders on our own trucks to anywhere in the greater Bay Area, and North Bay.
• UPS is also available for orders our trucks service area; Freight charges may apply.
• Our office and show room are open to the public. You may stop by our office to Will Call your order during any business hours.

Do you have a minimum order?

• Currently we have a $50 minimum order for free 1-2 day delivery on all stock items

How quickly will I receive my order?

• Currently delivery trucks service our trading area in 1-3 day frequency. If you have anything that is urgent please contact Customer Service at 1-800-675-7750 and we will make every effort to expedite your supplies.

Do I need to be present to receive my supplies?

• We do require signature for all supplies left on premises. Our delivery drivers are trained to find receiving departments and follow all delivery notes left. If you have special circumstances for delivery, where no one is present, please make note on your web order, or contact Customer Service at 1-800-675-7750.

What are your operating hours?

• We are open from 8:00am – 5:00pm Monday thru Friday. We do not make weekend deliveries.

What do I do if I find damaged product?

• Although we pride ourselves in handle your items with the utmost care, sometime sealed boxes contain broken items. If you find that your product is not in the condition you expect, please call Customer Service Immediately at 1-800-675-7750

Pricing & Billing

Do you Accept Credit Cards?

• Yes. We accept all major credit cards

Do you offer payment terms?

• Yes. We offer Net 30 Terms to qualifying customers. You must fill out a customer credit application located in our resources section.

Can I write a check and give it to your driver when he delivers the product?

• Yes. We accept C.O.D. payment terms. We call the morning of delivery to let you know the total of your order before the truck arrives. We request that a check is ready for our drivers to keep them on time for other customers.

Are there any other payment processes that are offered?

• Yes. We offer invoice consolidation solutions to allow you to write one check a month for all your needed supplies. To see if your business qualifies for this type of solution please contact your sales representative or customer service at 1-800-675-7750.

Do you offer quantity discounts?

• Yes. We offer quantity and bundle discounts. If you would like to speak to a sales consultant about how Fishman Supply can help consolidate your product lines, offer VMI Solutions (Vendor Managed Inventory) and shorten your supply chain, please call us at 1-800-675-7750.
• We are more than a supply company and can bring savings related to labor, efficiency, and supply solutions.

Do you have Monthly Specials or promotions?

• Yes we have web specials and monthly promotions for special products. Please refer to our Web Specials (LINK TO WEB SPECIALS) Section to view these details.
• If you would like to sign up for our monthly newsletter you may also receive special coupons and special customer discounts sent to you via email. You will be able to utilize these coupons right from the shopping cart.

How do I receive a Refund from a returned product?

• If you have an account set up with us, we will issue a Credit memo to your account. You will take your credit against your next order. 2-3 Days from Receipt of Product
• If you paid with a credit card, we will credit the amount used for payment. 2-3 Days from Receipt of Product
• We can also issue a refund check. This may take 7-10 business days from Receipt of product plus transit time.